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Client & Relationship Manager, Jakarta, Indonesia

Deadline: 12/08/2022


Earthworm Foundation is an international dynamic non-profit organization which helps companies transform their supply chains across the world for the benefit of people and nature.
Earthworm Foundation is seeking a motivated Client & Relationship Manager, based in Jakarta, Indonesia, with proven exemplary relationship management skills that have driven collaborative partnerships and a persuasive and diplomatic style and credibility that engages and commands confidence and respect at senior stakeholder levels is a must. Executive maturity is essential, the ability to manage one’s own relationships effectively when there is ambiguity, uncertainty and pressure.

The Client & Relationship Manager is a strong, confident, articulate and persuasive communicator with good written and verbal communication skills, able to express views concisely within all levels of the organisation to achieve rapport and credibility is essential. Able to combine entrepreneurial spirit and passion with a solid analytical, commercial approach and a determination and tenacity to succeed and must be passionate about environmental and social issues

The Client & Relationship Manager will be working multiple projects simultaneously within deadlines and budget is critical, whilst ensuring internal and external stake-holder alignment and a communication rhythm. A collaborative team player used to work in fast moving, complex situations, in high pressure environments, ideally with multi-disciplinary and multi-cultural teams, often in geographically dispersed locations, within a matrixed organisation. Within this context high standards of organisation excellence, personal integrity and business ethics are essential.

The Client & Relationship Manager will be a full time and based in Jakarta, Indonesia reporting to the Business Development & Partnership Lead. Frequent travel will be required

About Earthworm Foundation

Earthworm Foundation currently has presence in 16 countries including Indonesia, Malaysia, Ecuador, Peru, Brazil, India, and several locations within West Africa, Europe and the Americas. We employ more than 250 people worldwide and work with big and small companies, communities and producers of raw materials to create compelling cases of transformation. With an innovative and entrepreneurial spirit, we work on the ground with people to create inspiring transformation stories. We focus on creating value, engage without judging and carry hope and a positive vision of the future.

What Makes Us Unique

  • Our profound belief in people, their capacity to change and be a force for good.
  • Our desire to work where the problems are, to innovate and find practical solutions on the ground.

What We Offer

  • A unique work experience in a non-profit impacting nature and communities around the world.
  • The opportunity to lead complex projects with direct impact on the growth and well-being of our staff.
  • A caring working culture that the candidate will take part in sustaining and growing.
  • A fast moving, agile working environment with the chance to work in a multicultural team.

Responsibilities

  • Member and Client responsibility: key contact between assigned members/clients and Earthworm Foundation;
  • Business Development: of new members or developing the relationship with existing ones;
  • Commercial Management: development of proposals, budgets, work plans and reports for both existing and new members;
  • Project/programme responsibility: ensure delivery requirements in line with member/client expectations and those of Earthworm Foundation. Monitoring progress through engagement with field and specialist teams, including regular communications with the member/client;
  • Transparency: promoting effective member/client communications with the joint development and execution of communication tools and documents showing progress achieved;
  • Support the development of Earthworm Foundation’s activities globally, across all sectors in which Earthworm Foundation is present;
  • Expected to travel, mostly in Indonesia and Southeast Asia, but with occasional long-haul to members and partners in Europe;
  • Our global operations span many time zones, which means staff are often required to work outside office hours;
  • This position will require regular meetings with leaders of large, multi-national corporations and NGO’s, as well as international travel to the field sites, so the candidate should be able to thrive in both corporate settings and a wide variety of cultural environments.

Requirements – Candidate Profile Minimum Qualifications

  • A minimum of five years relevant professional working experience with clients, ideally in the consumer goods sector. Global supply chain experience from a business development/sale, relationship management, supply chain management, and/or sustainability perspective;
  • Strong understanding of business supply chains and sourcing issues and good understanding and high interest in environmental and social responsibility issues;
  • Exemplary relationship management skills, with proven track record of managing and developing existing clients and developing new ones. Experience of extending and deepening partnership relationships through trust and swiftly establishing impact and influence, to evangelize and influence collaboration to achieve the desired outcomes;
  • Outstanding communication and interpersonal skills with both internal and external stakeholders at all levels. Including clear professional reports provided on time with minimum editing before submission externally. Ability to take complex information and share with varied audiences in a targeted and relevant way to promote understanding and engagement;
  • A natural planner and organizer, able to priorities and organize own work schedule, with proven project management skills and experience. A strong commercial intellect and a detailed, methodical, analytical approach to decisions, including effective risk assessment, monitoring, evaluation and reporting throughout the project life-cycle and used to managing confidential information with multiple stakeholders;
  • Excellent team player, with emotional stability, ideally used to working with multidisciplinary and multicultural teams in a matrixed global organization, used to fostering cross-boundary collaboration;
  • Experience with managing conflict situations, including having difficult conversations with a member/client or internal team if needed, in a constructive way to achieve the desired outcome. The voice of reason in chaotic situations, able to offer much needed perspective, while remaining open to learning from others;
  • A creative problem solver, able to qualify situations and through informed decisions and working with relevant stakeholders, overcome complex problems;
  • Comfortable in fast-moving, pressurized, complex and change environments. Demonstrating professional agility, able to show initiative and a positive attitude, willingness to learn and adapt and to provide rapid and insightful response in;
  • Committed to Earthworm’s values;
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) ;
  • A University degree or other relevant qualification is an advantage but not essential.

Language skills:

  • Proficiency in English (written & spoken);
  • Understanding of Bahasa Indonesia would be strongly preferred.

Working conditions / Physical effort:

  • Based in Jakarta, Indonesia;
  • Must be able to do remote work/work from home when required.

Other information:

  • 1-year contract;
  • Full-time position;
  • Immediate start;
  • Legal authorisation to work in Indonesia required.

To apply

Interested candidates should send a cover letter and CV via email to indonesia.recruitment@earthworm.org. Please put your “last name” and “Client & Relationship Manager 2022” in the subject line of the email. Successful candidates will be contacted by email for an initial interview. The position will be open until filled. Only candidates who send a full application will be considered. Only selected candidates will be contacted.